Special Needs
Netherstowe House was originally built in 1180 and so does have some physical limitations to accessibility. However, as we have extended the complex we have been able to improve the facilities. Our most important asset is our team who will concentrate on individual guests with genuine care, sensitivity and understanding. Please explain any individual needs to our reception team, who will be able to advise on the most suitable options. We are happy to take assistance dogs. There is a WC on the ground floor in the main house and we can provide wheelchair ramps.
ARRIVAL
We have a long driveway with a drop off point next to the front entrance for guests with reduced mobility. The entrance is currently gravel, which is not perfect but is very well compacted and adequate for the very short distance of less than a metre from the car to the doorway. We offer a porterage service for luggage and greet guests at the front door or at their car. Please leave luggage in your car on arrival so that we may bring this to your room. We have one very shallow step up to the front door, for which we have a portable ramp.
PUBLIC AREAS
The main public areas within the hotel are on the ground floor, including the restaurant, lounge, bar and cloakroom. All are on one level and are accessible for wheelchair users.
DINING
We offer large print menus on request. Allergies and specific food tolerances are catered for although whilst we will do all we can to accommodate guests with food intolerances and allergies, we are unable to guarantee that dishes will be completely allergen-free. We are very happy to change the menu for guests or to offer specifically requested dishes; our menu is guest-led, not chef-led! Equally, our chefs are extremely happy to discuss any specific requirements
ACCESS FROM PUBLIC AREAS TO THE BEDROOMS AND SERVICED APARTMENTS
Unfortunately, due to the constraints of the original building we do not have a lift. The bedrooms in the main house are all on the first and second floor. Consequently, internal access between the public areas and bedrooms is via stairs, all of which have railings. Some of these bedrooms are located next to the stairs leading to the public areas and whilst there may be one flight of stairs to negotiate, the actual distance from these bedrooms to the public rooms is no more than 15 metres. The bedrooms are not suitable for wheelchair users, but are suitable for people with some reduced mobility, perhaps with walking sticks or crutches. Please note that the Darwin room, Seward room and Addison room are all located on the second floor reached via two flights of stairs. Please ask which rooms would be most suitable on booking.
Our Serviced Apartments are located in a separate wing to the main hotel approximately 30 meters from the hotel entrance. Four of the Serviced Apartments are located on the ground floor. They each have lounge areas and direct access through patio doors to the gardens and car park, all of which are on the same level. As a result use of stairs can be minimised with access needed only for the restaurant via the shallow step up to the front door, for which we have a portable ramp. Please note wheelchairs would need to run over a short gravelled area between the Serviced Apartments and the Hotel.
